Frequently Asked Questions

Check out our FAQ's here! Can't find what you're looking for? Drop us an email at ellie@scentfulwax.co.uk

OUR WAXES & INGREDIENTS

We only use the highest grade all natural wax (meaning no hidden nasties) to hand make every single one of our beautiful wax melts. This means our wax 100%:

  • Fully biodegradable
  • Vegan friendly
  • Economically sustainable
  • Animal cruelty free! 

Yes - from our highest grade natural soy wax, to our vegan friendly fragrance oils, to our plant based biodegradable mica's and glitters - and finished with our no-plastic cellulose wrapping that is fully recyclable AND our entirely plastic free packaging, you can rest assured we do all we can to keep our products as eco-friendly as possible! 

Yes they are! Our wax and fragrance oils are completely vegan friendly and not tested or used on animals, nor do they contain any animal products. Our plant based glitters and mica colour powders are also eco friendly and fully biodegradable. 

Yes they are! The general rule of thumb is that it is some types of essential oils that can be dangerous for pets, NOT fragrance oils. We use only fragrance oils in our products, not essential oils, which means our entire range of wax melts are perfectly safe to use around pets.

Of course, our beloved pets can always be a little more sensitive than others (just like us humans - some react more to more floral scents, or citrus scents etc), so it is always worth keeping an eye on any pets whenever you introduce a new scent into your home (fragrance oil, cleaning product, perfume - any scented products!) to make sure they are always happy. 

USING OUR WAX MELTS

Our tried and tested combination of highest grade wax and beautiful fragrance oils means our wax melts pack a super fragrance punch to suit every taste - with over 60 hours of burning per snap bar!

After lots of lots of testing, we recommend snapping off just 2 squares (1/5 of one bar) at a time for optimum scent throw! Two of these little gems of scented goodness melting in your wax burner typically last between 2/3 burns of a 4 hour tealight..... that's around 12 hours of beautiful fragrance per 2 squares!

As just 2 squares of one snap bar last for around 12 hours, that means each Snap Bar will give around 60 hours of burning! MUCH more affordable than expensive candles that only provide one scent throughout the entire burn! 

Whilst wax melting is extremely simple (and once you start, you'll be hooked!) there are a number of things we recommend to get the BEST burn rate and fragrance throw from our melts!

1. ALWAYS use a 4 hour tealight!

If you use a larger tealight (6 hour, 8 hour, 12 hour etc...) these give off MUCH more heat than a standard 4 hour tealight. Whilst it may be easy to think this will make the scent stronger, because the flame is closer to the wax, it will burn off the fragrance oil at double the normal rate, and ultimately 'scorch' the scent. This means your wax melts will burn far too quickly and you just won't get the best results from them.

2. ALWAYS use a good size burner!

It's very easy to migrate to the extremely cheap tiny burners that you can pick up in the affordable high street shops - but we find that these burners are always sub-quality and not good for burning high quality wax melts. The distance between the tealight flame and the top of the burner needs to be atleast 11cm - any less than that, and the wax will get too hot and burn the fragrance off far too quickly. Solid and sturdy burners will always give a better burn!

3. Electric warmers - are they worth it?

Electric warmers can make life A LOT easier when it comes to a simple switch of a button. However, the majority of electric warmers on the market these days are not made for optimum wax melting - they simply just don't get hot enough (or reach the optimum fragrance release temperature). We have researched a number of electric warmers, and have carried out a lot of testing to make sure we only offer warmers that warm wax at the correct temperature for optimum fragrance throw.

However, we ALWAYS recommend tealight burners for any wax melt lovers that want the best scent throw in their home. Tealight burners reach a much better temperature for melting wax, and unfortunately electric warmers just don't perform as well as the traditional tealight burner. 

We still LOVE electric warmers though, and they will still scent your home beautifully - just maybe not quite as strong as a tealight burner! 

We always recommend 4 hour tealights!

If you use a larger tealight (6 hour, 8 hour, 12 hour etc...) these give off MUCH more heat than a standard 4 hour tealight. Whilst it may be easy to think this will make the scent stronger, because the flame is closer to the wax, it will burn off the fragrance oil at double the normal rate, and ultimately 'scorch' the scent. This means your wax melts will burn far too quickly and you just won't get the best results from them. 

Lots of our customers use our wax melts in their electric burners and have no problems at all. However, the majority of electric warmers on the market these days are not made for optimum wax melting - they simply just don't get hot enough (or reach the optimum fragrance release temperature).

But it can all depend on the burner you have, as a number of customers use their electric warmers at home with no problems at all. Although we recommend tealight burners when melting wax as they give a much better fragrance throw due to the temperatures they reach, we generally recommend electric burners with a 40 to 60 wattage bulb, although our personal electric burners sold on our website have been vigorously tested to work with our 25 wattage bulbs. 

If you want to change your used wax, all you need to do is pop a lit tealight into your burner (or switch on your electric warmer) for 30 seconds or so. This will melt the bottom of the wax slightly, and allow you to 'slide' the wax out as a whole. Pop it in the bin (don't forget - it's biodegradable!) and you're free to pop in new wax whenever you are ready!

You can also use cotton pads or tissue paper to 'soak up' the wax if you want to remove once it's already melted - the wax will easily be absorbed and you can pop it in the bin and start again - just be careful around the hot wax! 

SHIPPING & DELIVERY

All orders are dispatched within 1 – 3 business days and are sent via the Royal Mail Tracked 48 (2 to 3 day delivery aim after dispatch) which means your order will be through your letter box as quick as a flash!

Please allow slightly longer for dispatch during our busiest times of the year! Royal Mail are also currently experiencing delays given the current situation, so allow longer than usual for delivery! 

We use a FULLY TRACKED Royal Mail 48 Hour Delivery service as standard for all orders. Royal Mail aims to deliver your order within 2 -3 days after it has been dispatched. You'll receive a link to track your order as well as a tracking number to keep an eye on your order throughout.

Want your order sooner? Upgrade to Royal Mail 24 Hour Delivery for delivery aim just 24 hours after dispatch.

Please note: if you choose to upgrade to Tracked 24 Hour Shipping, you will receive your order 24 hours after we have dispatched it. Please take our 1 - 3 business day dispatch time into consideration.

Unfortunately we are unable to offer a Next Day delivery service at the present time. 

We are currently unable to offer a Next Day delivery service. If you choose to upgrade to our Royal Mail Tracked 24 Hour Shipping, you will receive your order 24 hours after we have dispatched it. Please take our 1 - 3 business day dispatch time into consideration when upgrading to this option.

If you need your order urgently, please email or give us a call and we can always do our best to help. 

At the moment, we are unable to ship outside of the UK due to a number of reasons beyond our control. However, we are working closely with Royal Mail to get this option back up and running ASAP.

We offer a free collection service on all orders from our Leigh on Sea retail store. Simply select 'Pick Up' at checkout to collect your order directly from us within just 1 hour of ordering. We'll let you know as soon as it is ready to collect!

Store Address: Scentful Wax, 184 Leigh Road, Leigh on Sea, Essex, SS91BT

Collection Times: Tuesday to Saturday, 10am to 4pm 

GIFT OPTIONS

You can add a gift note to your order quickly and easily (and for free!) by using our ‘Gift Note’ option on any of our product pages. All you need to do is add your note into the box on the product page, add the product to cart, and you will be able to see your gift note in your cart and at checkout.

Our packers will print your gift note on one of our ‘Just A Little Note To Say’ labels and place them on the inside of the delivery box. If you are ordering more than one gift note, we will do our best to print out paper copies and place them in your order, so that you are able to wrap these individually once you receive them. It is not always easy to spot these though, so please always email us to advise of any requests and we can do our best to fulfil. 

Unfortunately we do not offer gift wrapping for our online products. Whilst we LOVE gift wrapping items for our customers in store, for online orders it’s just one of those things that is difficult to ensure arrives exactly as what we would like once it’s made it’s journey through the postal system (we all know how heavy handed some couriers can be!). If there is anything at all we can help with though, please drop us an email and we will do our best to wrap your order as beautifully as we can in the hope it reaches you just as we wrapped it! 

As you may have seen on our website, we now offer Gift Cards across our entire site – which can be the PERFECT way to give the right gift to a friend or family if you’re not quite sure what they like!

Unfortunately at the moment we are unable to offer printed physical gift cards, but you can easily forward on your gift card email confirmation to a loved one which will include everything they need to treat themselves! 

MONTHLY SUBSCRIPTION

Our monthly subscription boxes include:

  • 5 x 60g Snap Bars (that's over 300 hours of burning!) delivered each month, with FREE Shipping!
  • A combination of BRAND NEW fragrances, plus returning and popular favourites from our ever growing range!
  • Each and every subscription box is hand packed and wrapped with love, meaning you'll LOVE to open them and get melting!
  • Exciting 'scent themes' with a full breakdown of each scent and description included in your box!
  • Delivered directly to your door in a large letter box!

PLUS - get a FREE GIFT with your first box!

Subscription Details:

  • The cut off date to receive the current months subscription box is the 25th. If you subscribe before the 25th, you will receive that months box. If you subscribe on or after the 25th you will receive the next months box (dispatched within 48 hours of the 1st day of the month).
  • All subscription boxes are typically dispatched no later than 48 hours after the 1st of the month.
  • Recurring payments will be automatically taken on the 1st of every month, unless cancelled.
  • Subscription auto-renewal can easily be cancelled (but must be done at least 5 days before the end of the month). 

We know that so many of our customers love the excitement of receiving our brand new scents automatically through their door at the start of the month! But we fully appreciate that you may need to delay, put on hold or cancel your subscription. You can do this quickly and easily by simply logging into your account.

If you have already created an online account:

  • Login to your account (top right hand corner) of the website home page
  • Go to your account page
  • Scroll down the page, and click on the 'Manage Subscriptions' or 'Manage Monthly Subscriptions' button (you may need to scroll to the right of the screen if viewing via your phone)
  • There will then be an option to deactivate or delay your subscription 

LOYALTY REWARDS

In May 2020 we upgraded our loyalty card system to our brand new Loyalty Rewards Programme on our website – which means you can earn fabulous ‘Scentful Points’ with every order you place. Plus with extra ways to earn points, there’s now more ways to enjoy great discounts and rewards as a thank you for your loyalty!

We love our rewards programme, as it means you have full control over your points, and can cash these in for vouchers and discount codes to use on the website whenever you like! 

You’ll receive 4 Scentful Points for every  1 spent, and we will always ensure that your lifetime spend on the site is reflected in your points. E.g. if you have spent  £50.00 you will have 200 points in your account, plus an extra 50 for registering.

If you find your account is not updating with your lifetime spend, please email us via the contact form or at ellie@scentfulwax.co.uk and we can manually reflect your points. 

To access your account, all you need to do is log into your online account on the website (top right hand corner), and then click the rewards button in the bottom left hand corner of the screen. This will then show your points balance and allow you to create discount coupons etc.

Note: Even though you may have placed a number of orders on our website, it won’t necessarily mean you will automatically have an account set up. If you don't yet have an online account, all you need to do is create one with the email address you used to checkout and you'll also get an extra 50 rewards points just for registering!

If you find your account is not updating with your lifetime spend, please email us via the contact form or at ellie@scentfulwax.co.uk and we can manually reflect your points. 

As soon as you have accumulated 100 Scentful Points, you can exchanged your points for a discount voucher. 100 Points =  1 discount voucher, 500 points =  5 discount voucher etc.To access your points and vouchers, simply click on the pink shopping bag icon in the left hand corner, and once logged in you'll see an option to exchange your points. 

That's great news! Refer a friend today and you'll receive an extra 200 Scentful Points - plus they'll receive a 15% discount code for their first order!

Click on the pink shopping bag icon in the bottom left hand corner, scroll down, and you'll send an option to copy a URL. Simply forward this URL to a friend to get started! 

WHOLESALE

We offer wholesale accounts to a select range of businesses that we feel are suitable to stock our products. To apply for a wholesale account, please click on this link and complete the form with as many details as possible about your business.

*Please note: we are only able to accept stockists who have a physical retail premise or an established online store.

To apply for a wholesale account, please click on this link and complete the form with as many details as possible about your business. We aim to respond to wholesale enquiries within 3 working days. We may request further information regarding your business in order to be able to review your account correctly.