Return Policy

RETURN POLICY

Last updated April 01, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at ellie@scentfulwax.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Scentful Wax, 184 Leigh Road, Leigh on Sea, Essex, SS9 1BT

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange within 14 days of receiving the faulty item. 

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at: ellie@scentfulwax.co.uk. 

 

Come Visit Us!

Leigh on Sea store

Enter the pink front door to a realm of scented goodness! Warning - you will leave one hundred percent addicted!

established in 2020

Our Leigh on Sea Store is THE place to try out almost every single one of our beautiful scents, all under one roof! This little beauty of a store came about by accident..... we needed more room after online orders soared, and we thought.... why the heck not?!?

Fast forward a few months, and our Scentful Wax store was born!

60+ fragrances to try

If you are a wax fanatic, and love nothing more than trying out the best fragrances around, then this shop is for YOU!

We have customers travel from all over the country to visit, so why not pop in and come and say hi!

We can't wait to see you!

Leigh on Sea Store

184 Leigh Road, Leigh on Sea, Essex, SS91BT

Tues - Sat: 10am - 4pm

Sun & Mon: Closed

Tel: 01702 568373

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